What Router Should I Get?

What router should I get?

As more and more people become educated about the basics of networking, the more they understand the role their router has to play in the speeds of not only their internet connection but also their traffic between computers and other devices in their network.

As we add additional devices to our business networks with IOT (Internet of Things) such as thermostats, network security cameras, alarm systems and the like, the workload your router has to do has exponentially increased. Small and medium businesses that used to be able to get away with using residential/consumer grade routers are now finding out that those older routers are just not up to the job.

So how does a small to medium sized business upgrade their router, without downgrading their bank account? Enterprise-grade routers can be costly to purchase, and even costlier to implement. PC911 has found the solution for our Las Vegas customers time and again to be the Fortinet, Fortigate series of routers and firewalls. Fortigate routers receive a Top-rated “Recommended” by NSS Labs, the leading cyber security product research, testing and advisory source.

The Fortigate 30 series starts at well under $500 and offers small and medium businesses services that they just could not afford before, such as:

  • Up To 80 VPN users- Businesses today need to be able to enable their employees to work remotely. The most secure, cost-affordable way to accomplish this is via a VPN or Virtual Private Network. Fortinet provides an easy to use client for every type of device so that you and your employees can easily and securely connect to your offices and do work or securely browse the Internet.
  • Backup Internet Connectivity via USB port- Are you in a location where the Internet provider from your carrier just isn’t the greatest? Using a compatible 4g USB modem from any of the major cellular carriers plugged into the Fortinet and you have a reliable, cost-effective back up for when your Internet goes down.
  • 800 mbps throughput- this means that you can share an Internet connection that is big enough now and in the future without worrying about your router being the speed bottleneck in your Internet connectivity.

So now that you have changed your business from a consumer grade router to a business grade router we have one more problem to tackle, wirelesses Internet. Most commercial/business do not come built-in with the ability to provide a connection wirelessly like the residential grade routers. Businesses overcome this by using what is called a WAP/AP or Wireless Access Point/Access Point.

The WAP serves the sole purpose of providing a secure network connection to devices not connected by wire to your router. Depending on your building size, layout, and wireless usage you may need one or more access points in a building to provide stable and reliable network connectivity.

We have experience with many different brands, and models of WAPs that we have dealt with through the years, and we have found that currently the line by Ubiquiti serves as one of the most reliable and cost-effective solutions for small and medium businesses. Ubiquiti wireless access points use a controller model, which is where the access points talk to each other and function in harmony making hand-offs between WAPs within a building seamless to the user.

There are quite a few more benefits of Ubiquiti and the controller model that will be discussed in a future posting.  Suffice it to say that new wireless technologies enable covering of the old blind spots in buildings, and definitely solve the older problems associated with streaming sensitive latency sensitive material to portable devices.

So how can PC911 help you solve your network issues at your business? It all starts with a phone call or email to our offices. We will dispatch a qualified network technician to take a look at your Las Vegas, Henderson, Green Valley or North Las Vegas businesses network for no charge. We will provide an assessment of your equipment, your network and how it is operating, and suggestions we believe will help improve the efficiency of your computers and networks and therefor provide your employees and customers with a better experience.




Las Vegas IT Support – Tech Support at your Fingertips

Las Vegas, a city that never sleeps. Sometimes, this necessitates that your business operates 24/7 to keep up with the pace. Your business must, therefore, be versatile and dynamic to keep up with the demands of operating in Las Vegas, and so too must your IT equipment to keep up with your demands. Downtime is not good for business – it means lost revenues – and issues have to be rectified as soon as they happen.

Technical Issues that can happen

As a business relying on technology, there is always the possibility of computer issues arising that will negatively affect your business.  This could be software that needs updating for your systems to function efficiently, your network is not functioning optimally, you need to install new hardware or software, installation of virus protection or help for making those tough purchasing decisions.

The problems you are facing may not be easily apparent and this is where a competent IT support team is needed.

it-support-toolboxWhy Accessibility Matters for IT Support

You may not be able to get to an IT support technician or company to get the support you need. This is where being able to access online assistance makes a world of a difference in doing business. One of the highlights of a superior support service is versatile and responsive online support. We do this through applications that are also utilized by the biggest names in the IT world and you can, therefore, know that we are an organization that believes in quality products.

Why PC911 for your IT Support

If you have not yet put in place the ideal team of IT support technicians to ensure that your business operations are never compromised by an IT glitch, then now is the time to start looking for the best in the business for your Las Vegas company. You need someone that will always be on hand to handle your IT problems.

PC911 uses the best software and applications on the market to ensure that you are easily connected to a service representative or technician. As our name implies, we have to be able to respond quickly and efficiently to your business IT problems and our software and applications allow that. A powerful platform to enable online support through the best software in the market means that you will never be stuck not knowing what to do or how to fix things. There is always support at your fingertips.

My favorite Toshiba Phone System Features

Toshiba Phone System Features Part 2- Off System Forwarding


The most numerous requests for a feature that I hear are for off-system forwarding. Off system forwarding is quite simply the ability to transfer a phone call off system, for instance to a cell phone.

The Toshiba phone systems that we install provide two very easy ways to do off system forwarding.

  1. One of the programmable buttons on your Toshiba phone can be programmed as a speed dial, so you would just press your transfer button and then the speed dial button.
  2. The other very simple way is to press the transfer button, then press the number assigned to seize an outside line (usually 9) and dial the number you want to transfer to.

Off system forward is a very handy feature for a service-based business. In the day-to-day a receptionist can easily transfer calls to technicians in the field, keeping employee numbers private. For companies with a sales staff, off system forwarding enables you to ensure your customers always dial you for their needs not an ex-employee’s cell phone number.

My favorite Toshiba Phone System Features

Part 1- Cascading Messages

When we became a Toshiba Platinum Certified Dealer, we took our old phone system and tossed it, metaphorically speaking anyways. There were quite a few features it seemed to lack, and the manufacturer was not upgrading the software anymore.

As we have spent more and more time with our Toshiba phone system, we soon learned there were way more features that we didn’t even know we needed. The first one I would like to explain to everyone is cascading messages, and how it has MADE MY LIFE EASIER.

Back in the days before our Toshiba, all voice mails in the company that were not for a specific person in my company, would route to me, the business owner.  I would then listen to them and make sure they got returned.  A lot of those calls were not for me, they really needed to go to a tech, but I wanted to ensure delivery, not have the dreaded red light flashing on their phone.

This is where cascading messages comes in. Now when a customer leaves a voice mail for support, my entire Las Vegas I.T. Support staff gets a red light on their phone. When the first technician checks the message, the light and message disappear from the other boxes.

So what has cascading messages meant for us? For me it means I am not checking every voice mail, for our customers it means prompt replies, and for my technicians it means taking care of calls promptly and only calling the customer once. Cascading messages makes voice mail management for groups EASY.

ADA Tax Credit Up To 5K On Toshiba Phone Systems

ADA Tax Credit

With October already starting, business owners all across the country, and here in Las Vegas, are already starting to get their books in order and seeking out last minute deductions for their 2016 taxes. One surprising tax credit that is available to small business owners is the ADA (American’s with Disabilities Act) Tax Credit.


So what does this mean for you as a business owner looking for a new phone system:


  • Buy a Toshiba PBX from PC911/Las Vegas Low Voltage before the end of the year.
  • Get a tax credit of 50% of the purchase price of the system up to $10,000.

This means you could have up to a $5000 tax credit for replacing the broken phone system you know already needs to be replaced!

As Las Vegas’ only Platinum Certified Toshiba Telecommunication Systems Division Dealer, PC911/Las Vegas Low Voltage sells and services Toshiba Phone Systems. All Toshiba Phone Systems include all the components necessary to utilize the TDD (Telecommunications Device for the Deaf) function thereby making it eligible for the Disabled Access Credit. This assumes last years gross receipts were less than $1 million or you have less than 30 full time employees.



Want more information on the ADA Tax Credit?


Business IT in Las Vegas – Bridging the Business IT Divide

The Business/IT divide is real for some Las Vegas businesses. Their operations are not streamlined and optimized to make full use of all the benefits of the information technology available to make their businesses more efficient, and ultimately more profitable. This is an important aspect of business operations that should be mastered and it does not have to mean additional staff. The system of attaining a competitive advantage through the development and sustaining of an interdependent and reciprocal relationship between business and IT is business IT alignment.

This means that your business goals and objectives should be aligned to with your IT solutions and each working together with the aim of achieving the businesses goals. Las Vegas businesses need to understand and appreciate the value of Business-IT alignment. The necessity of having your business IT solutions corresponding and aligning with your business goals and objectives cannot be overstated. Without this, your IT solutions (even if you have just the basic requirements) will not be working in tandem with your business to achieve your ultimate goals of success and profitability.

In some businesses, it is a matter of survival to have their business and IT aligned, otherwise, they are setting themselves up to fail. The associated costs of having an IT department or dedicated IT personnel deters business owners from making the investment necessary to align their business and IT functions. For those who do understand the importance of this alignment, but who do not have the resources for a dedicated department, they attempt to train staff to carry out their IT functions. This can lead to disastrous results.

Even some businesses with dedicated internal IT departments are looking externally for resources to have their IT solutions aligned to their business goals and objectives. Outsourcing for aligning your Business and IT in Las Vegas can come with its associated risks if the company does not understand your business and cannot connect the IT solutions to your goals. These have to be articulated by the business owner and understood by the IT service provider.

Together, you and your service provider will strategically outline and decide the best options for your business It’s a gamble you take choosing other IT Business solutions in Las Vegas.

With PC11 you get a sure thing with:

  • Responsive service
  • Accessible technicians and support
  • Cost effective solutions
  • Efficient solutions geared at your business needs

How to Choose the Best IT Support in Las Vegas

IT Support Las Vegas

Your business is important to you. It deserves the best IT support that Las Vegas can provide. But, how do you know which company to choose? Sourcing an information technology (IT) support company in Las Vegas can be an unnerving task. There are many businesses advertising services and you may not be sure what to look for. If, you are looking to find an IT support provider or are looking to switch provider, below are some of the qualities that you should look for in an IT support company in Las Vegas.


It is very important that your IT support company is easily accessible. You cannot afford to be unable to reach them when you are facing an IT problem. This requires that the company hours meet those of your operations and that you can utilize a variety of methods to contact them. This means 24 hours a day 7 days a week operations so that you are never left flatfooted.

Multiple Specialties

You need a company that can handle the variety of issues that can crop up across the range of your technology needs. The company should have in-house, multiple specialties so that you will not need to search for additional resources or have to deal with multiple companies or several service providers for your IT needs. These include offering IT support and services for network maintenance, remote or on-site PC troubleshooting, IP-based video surveillance systems and VoIP systems, and the variety of other technology related components in your business. You should, therefore, look for a company that has a broad base of technicians and experts, and therefore, has a team that can support all your IT needs.

Great Staff

You may choose to employ your own in-house IT technician. Unfortunately, sometimes they are not able to handle the variety of technical issues that can arise within a computerized setting.  You should look for a company that employs highly skilled, qualified and certified technicians to handle your IT problems or provide IT solutions. Your IT support provider should be adept at helping you use and maintain your technological products whether they are hardware or software. Customer Service support is also crucial as you should be able to speak with knowledgeable and engaging personnel to get your matters rectified.

Stays Current

IT evolves and improves on a daily basis. You need to have a dedicated team in your corner that will keep you up-to-date on all the latest technologies, updates, patches and more to ensure that you are always utilizing the most current and best technology products available. They should also be able to manage and support any new software or hardware.

Now that you know some of the qualities to look for in your IT provider, take a look at PC9111 services and dare to compare.

Managed IT Services in Las Vegas

Managed IT Services is the evolution of business to business partnerships for the use of technological products for business value. IT as a Service (ITaaS) is, therefore, the arrangement whereby a business/company’s information technology solutions are provided and managed by a dedicated IT professional company. ITaaS or Managed IT services is outsourced IT service and solutions delivered to your business by another business specializing in IT solutions for firms. A managed IT service allows you to gain access to proactively managed information technology including software and other end-user systems.

ITaaS does not mean relying exclusively on cloud computing as some believe. It is a business model for enabling all facets of information technology. In essence, it provides you with an outsourced Chief Information Officer (CIO) responsible for helping you to align your technology services with your business needs for improved business performance.

IT services are necessary for your business to function optimally. Managing your own IT services can be a daunting task when you are a business person who needs to be focusing on the core business functions necessary for making a profitable business. You, therefore, need to have access to qualified professionals actively managing your IT solutions, especially in the current climate of increasing cyber crimes and cyber threats. You can get overwhelmed trying to manage it all, especially if you are a small to medium sized business.

With ITaaS you are able to focus on your business and leave the IT to be managed by a qualified service provider. Managed IT Services with the right provider will put your business IT needs in good hands that lead to your peace of mind and improved business efficiency. Managed services simplify your business processes and leave you with more time to focus on your business.

As a business already operating without a dedicated IT department, you are in optimal position to take advantage of the benefits of managed IT services. In Las Vegas with its abundance of small and medium-sized businesses, it has become necessary for these businesses to consider outsourcing the management of their IT solutions. Take a look at your business, your options and decide if a managed IT service is the right solution for you.

If you are interested in assessing managed IT services for you Las Vegas business, then contact PC911 to discuss the options available for your business needs.

Choosing the Right IT Consulting Partner for Your Business

You are a business owner with many different roles in the management of your business. Sometimes you will take on the cap of manager or accountant or salesperson. One cap that may be difficult to wear though is that of IT technician. Of course, you are able to undertake some of your IT requirements but learning all that is necessary to maintain a full IT system can be a daunting task. Learning to set up your own network and commissioning your servers, enabling your network security and virus protection, and other tasks can require a more detailed skill set than you currently have.

You need IT expertise in and for your Las Vegas business. You cannot afford the added expense of hiring IT staff and the time for managing an additional department/person to take care of your IT needs. You are worried about trying to outsource your IT services because you have heard all the horror stories of freelance IT professionals who deliver less than optimal service that cost the businesses more in the long run. There is a solution for you and it is an Information Technology (IT) consulting firm.

IT consulting from a reputable and reliable firm helps you to sift through the myriad of technological options to choose the ones for your business success. An IT consultant can help you decide between server applications, email options, hardware choices, just to name a few.

Online and on-site consulting mean that you have access to world-class professional service at every hour of the day to ensure that your business stays up and running. Remote IT consulting helps you get more out of your business IT infrastructure whether it be hardware or software services and solutions.

Your IT Consultant will be the one the best investments and partnerships you could make for your business. It is important that you get it right on the first try. Even if you do not know the full scope of the project that you wish to undertake, a good IT consultant can take your requirements and recommend the best solutions for you. Your consultant should, therefore, be a creative problem solver with solid experience.

PC911 understands the issues that you face trying to decide on a company. PC911 IT consulting services ensure that you are given advice that leads to the choice of the best solutions or service for your business and not just for you to spend. We are sensitive to the need to keep costs down. Our IT consulting is geared at providing service and solutions to help your Las Vegas business achieve its goals. Contact us today and let us begin this process together.

Why Do Business With a Las Vegas IT Services or Security Vendor

In today’s marketplace with the sweeping technological changes taking place at an almost alarming rate it is becoming even more critical that you, as someone who owns or manages a small business, have a reliable competent IT and security vendor.  Keeping up with technology is an impossible task for someone who doesn’t have a passion for it, and almost all business owners I have met, have a passion for their families and businesses.

Having long-term IT employees on-staff, is a huge advantage for us as a local provider over a national company. All of our employees are full time, provided health care and benefits, and ongoing education. We believe that investing in our employees means we are investing in our customers, that is a culture and a philosophy that is hard to come by in a nationwide company and to us it means our employees are happier and more productive and they deliver a better experience to our customers.

Most nationwide IT/Security providers do not have a local presence outside of a few major markets.  What they do is bid on jobs, then when they receive the job they call a whole bunch of local companies to get the job done.  How do I know this, well I am on the receiving end of that phone call at least once a day.

This means they do not understand the different challenges associated with each building type and/or neighborhood within the local market.

For instance, I read the local paper the Las Vegas Review Journal every morning, and I receive crime statistic emails by neighborhood from both the Metro Police Department, as well as the North Las Vegas Police Department.  When we get a client call asking for a security survey for their business, whether it be surveillance, alarm or access control, we understand everything that has gone on and is going on in their neighborhood, and therefore we can make informed recommendations based on the customers security level needs.  It would be impossible for me to realistically do that for more than our own market here in Las Vegas, and frankly I do it as a concerned resident as much as I do it from a business standpoint.

Most nationwide providers in say the alarm business have a system, that is the system they sell to all their franchises and it is what their franchises are allowed to sell under their franchise agreement.  So the job of the employee at that provider is to fit you into their system.  At PC911/Las Vegas Low Voltage, we work with three different alarm system manufacturers, and at least 10 different alarm accessory providers, this makes it easy to build an alarm system around our customer’s needs.

The above examples make it easy to see why going local, with local knowledge and expertise can be the key to a successful project. Whether you are a local small business owner yourself, or a larger company with a branch office here in Las Vegas,  the combination of PC911 and Las Vegas Low Voltage is the right choice for your commercial security or IT needs in the Las Vegas Valley.