Why your Small Business Needs a Technology Advocate

The Las Vegas and Henderson business markets are very tough on small and medium businesses. There are a 1001 pitfalls out there everyday that a business owner or manager can run into that can cause delays or loss in revenue.  From someone up the street crashing into a pole and taking your power and internet with it, to a weekend flood from a toilet that turned into a major disaster because it wasn’t discovered until Monday. You receive emails everyday promising everything from free money, to cheap money, to better service for a cheaper price.

As a system integrator we get calls everyday for an “IT guy in Las Vegas” or “a low voltage wiring person in Henderson”, and people have come to expect just one thing from one company. They expect those things because frankly, that is what every other company has offered them service-wise. When we get those calls, we try and take a different tact; we try to send out a technology advocate.

Technology AdvocateWhat is a Technology Advocate?

What is a technology advocate you might ask?  A technology advocate is someone who understands the entire breadth of a problem. For example when you send a technology advocate out to do a demarc extension, he will investigate all the wiring and the conduit at the location and ensure that a demarc extension needs to actually be run, he will ID the wiring in the closet, to make sure that you don’t already have the cabling in place to hook up your T-1 or router.

Or, for instance what if you are an out of town IT company who needs someone to be hands-on for you because even though you manage 95% remote you need someone to touch and feel. Wouldn’t you want that person to be educated about wiring and routers and switches and how they function and interact?

A technology advocate not only replaces your IT company, they also serve a teaching role. Their job is to make sure your employees and you as the owner are safe and secure with all your technology everywhere you go.

Examples of Technology Training

So, when you hear all the time, “don’t use public wifi,” if there is not an educational component that goes along with it, it is meaningless. This is where a technology advocate can step in and give you the full picture. No you should never use public wifi, it is dangerous. Other people on the wifi, as well as the provider of the wifi can potentially see anything you do on public wifi. However if you use a VPN that is set to go back to your office you can generally ensure that your data is safe and secure. A VPN setup to your office is inexpensive, and a sure way to keep yourself digitally clean when you are on the road.  If you don’t have access to a VPN a better way than using public wifi is to turn your hotspot service on your smartphone on and use the wifi from that to do what you need to do.

A digital advocate is definitely not a break/fix service, or even a common IT company. A digital advocate will learn about your business, and the more they learn the more they can teach you about how technology can safely make your company and employees more efficient. Technology advocates can suggest  helpful ideas from what business router is best, to software shortcuts, or even cloud services that can really impact a small business’ bottom line.

Do you need an “IT guy” or “IT Company” in Las Vegas or Henderson? Maybe you really need a technology advocate give our offices at PC911, a call and at (702) 309-1911 and lets talk about what technology can do for you.

What Can An IT Service Company Really Do For Your Business?

What can a Small IT Service Company like PC911/Las Vegas Low Voltage do for your business?

Be Your Technology guru for both office and home

A small business owner’s home is really just an extension of their offices. Everyday when you go home you bring your work home with you. So, firstly ensuring that you have all the connectivity to your offices that you need is a must. There are many ways to handle that, but a VPN is critical to ensuring that the communications between your home and office are completely private. Now that the essentials are covered, a GREAT IT service company will also handle what others may consider the little things, your home security and surveillance, your home theater and TV systems, making sure you have Wi-Fi available in ALL parts of your house. These are the things that make your life easier when you are trying to relax and enjoy and any good IT service provider will not only cover these things, they will be licensed contractors to make sure they can legally do them for you.

Help educate you and your staff

With the way technology is changing you and your staff need someone who keeps current with everything going on with networking, computers, telephony, and technology over all. Just telling you and your employees not to use public Wi-Fi is not enough, our job is to educate you how to be mobile and secure, to make doing the things you need to do more convenient. Your IT service company should be contributing to the knowledge of all aspects of your small business.

Learn about your business so we can make processes more efficient

Sometimes lost in the shuffle of being an IT company for small businesses is the doing the most basic job you were hired to do, help make the business more efficient.  How does your IT service company make your business more efficient? By first learning about your business, how it functions, the processes that make you work.  We can then suggest software, changes in hardware, or even just tweaks to how you use your existing software. For example, we recently had a new client who had an employee who spent half of their day scanning and emailing documents to the same three people. They were using an older multifunction scanner, scanning the document to a drive, then going to that drive in a computer and sending an email. We helped them get an inexpensive dedicated document scanner, configured it to scan to email and save in the proper folder at the same time, and the employee gained a full hour in their day to work on something else.

Above all else, help make sure your business is running everyday

The more we learn about you and your business, the more we understand what makes your business tick. Understanding pain points in your processes will ensure that we can make sure every critical system is up and available for you 24/7, and making sure that a backup plan is in place so all of your critical IT infrastructure is available when and how you need it.

All of the above is what large businesses EXPECT out of their IT departments, as a small business every dollar you spend is critical so getting all of the IT services you need, whether you have 2 or 20 employees is equally critical. Your location doesn’t matter either, whether you are in Las Vegas, Henderson, Boulder City, or Pahrump, practical, friendly, and reliable IT support service is just a phone call away.

Give PC911 a call today at (702) 309-1911 and let us exceed your expectations for what an IT service company can provide.

What Router Should I Get?

What router should I get?

As more and more people become educated about the basics of networking, the more they understand the role their router has to play in the speeds of not only their internet connection but also their traffic between computers and other devices in their network.

As we add additional devices to our business networks with IOT (Internet of Things) such as thermostats, network security cameras, alarm systems and the like, the workload your router has to do has exponentially increased. Small and medium businesses that used to be able to get away with using residential/consumer grade routers are now finding out that those older routers are just not up to the job.

So how does a small to medium sized business upgrade their router, without downgrading their bank account? Enterprise-grade routers can be costly to purchase, and even costlier to implement. PC911 has found the solution for our Las Vegas customers time and again to be the Fortinet, Fortigate series of routers and firewalls. Fortigate routers receive a Top-rated “Recommended” by NSS Labs, the leading cyber security product research, testing and advisory source.

The Fortigate 30 series starts at well under $500 and offers small and medium businesses services that they just could not afford before, such as:

  • Up To 80 VPN users- Businesses today need to be able to enable their employees to work remotely. The most secure, cost-affordable way to accomplish this is via a VPN or Virtual Private Network. Fortinet provides an easy to use client for every type of device so that you and your employees can easily and securely connect to your offices and do work or securely browse the Internet.
  • Backup Internet Connectivity via USB port- Are you in a location where the Internet provider from your carrier just isn’t the greatest? Using a compatible 4g USB modem from any of the major cellular carriers plugged into the Fortinet and you have a reliable, cost-effective back up for when your Internet goes down.
  • 800 mbps throughput- this means that you can share an Internet connection that is big enough now and in the future without worrying about your router being the speed bottleneck in your Internet connectivity.

So now that you have changed your business from a consumer grade router to a business grade router we have one more problem to tackle, wirelesses Internet. Most commercial/business do not come built-in with the ability to provide a connection wirelessly like the residential grade routers. Businesses overcome this by using what is called a WAP/AP or Wireless Access Point/Access Point.

The WAP serves the sole purpose of providing a secure network connection to devices not connected by wire to your router. Depending on your building size, layout, and wireless usage you may need one or more access points in a building to provide stable and reliable network connectivity.

We have experience with many different brands, and models of WAPs that we have dealt with through the years, and we have found that currently the line by Ubiquiti serves as one of the most reliable and cost-effective solutions for small and medium businesses. Ubiquiti wireless access points use a controller model, which is where the access points talk to each other and function in harmony making hand-offs between WAPs within a building seamless to the user.

There are quite a few more benefits of Ubiquiti and the controller model that will be discussed in a future posting.  Suffice it to say that new wireless technologies enable covering of the old blind spots in buildings, and definitely solve the older problems associated with streaming sensitive latency sensitive material to portable devices.

So how can PC911 help you solve your network issues at your business? It all starts with a phone call or email to our offices. We will dispatch a qualified network technician to take a look at your Las Vegas, Henderson, Green Valley or North Las Vegas businesses network for no charge. We will provide an assessment of your equipment, your network and how it is operating, and suggestions we believe will help improve the efficiency of your computers and networks and therefor provide your employees and customers with a better experience.




Las Vegas IT Support – Tech Support at your Fingertips

Las Vegas, a city that never sleeps. Sometimes, this necessitates that your business operates 24/7 to keep up with the pace. Your business must, therefore, be versatile and dynamic to keep up with the demands of operating in Las Vegas, and so too must your IT equipment to keep up with your demands. Downtime is not good for business – it means lost revenues – and issues have to be rectified as soon as they happen.

Technical Issues that can happen

As a business relying on technology, there is always the possibility of computer issues arising that will negatively affect your business.  This could be software that needs updating for your systems to function efficiently, your network is not functioning optimally, you need to install new hardware or software, installation of virus protection or help for making those tough purchasing decisions.

The problems you are facing may not be easily apparent and this is where a competent IT support team is needed.

it-support-toolboxWhy Accessibility Matters for IT Support

You may not be able to get to an IT support technician or company to get the support you need. This is where being able to access online assistance makes a world of a difference in doing business. One of the highlights of a superior support service is versatile and responsive online support. We do this through applications that are also utilized by the biggest names in the IT world and you can, therefore, know that we are an organization that believes in quality products.

Why PC911 for your IT Support

If you have not yet put in place the ideal team of IT support technicians to ensure that your business operations are never compromised by an IT glitch, then now is the time to start looking for the best in the business for your Las Vegas company. You need someone that will always be on hand to handle your IT problems.

PC911 uses the best software and applications on the market to ensure that you are easily connected to a service representative or technician. As our name implies, we have to be able to respond quickly and efficiently to your business IT problems and our software and applications allow that. A powerful platform to enable online support through the best software in the market means that you will never be stuck not knowing what to do or how to fix things. There is always support at your fingertips.

My favorite Toshiba Phone System Features

Toshiba Phone System Features Part 2- Off System Forwarding


The most numerous requests for a feature that I hear are for off-system forwarding. Off system forwarding is quite simply the ability to transfer a phone call off system, for instance to a cell phone.

The Toshiba phone systems that we install provide two very easy ways to do off system forwarding.

  1. One of the programmable buttons on your Toshiba phone can be programmed as a speed dial, so you would just press your transfer button and then the speed dial button.
  2. The other very simple way is to press the transfer button, then press the number assigned to seize an outside line (usually 9) and dial the number you want to transfer to.

Off system forward is a very handy feature for a service-based business. In the day-to-day a receptionist can easily transfer calls to technicians in the field, keeping employee numbers private. For companies with a sales staff, off system forwarding enables you to ensure your customers always dial you for their needs not an ex-employee’s cell phone number.

My favorite Toshiba Phone System Features

Part 1- Cascading Messages

When we became a Toshiba Platinum Certified Dealer, we took our old phone system and tossed it, metaphorically speaking anyways. There were quite a few features it seemed to lack, and the manufacturer was not upgrading the software anymore.

As we have spent more and more time with our Toshiba phone system, we soon learned there were way more features that we didn’t even know we needed. The first one I would like to explain to everyone is cascading messages, and how it has MADE MY LIFE EASIER.

Back in the days before our Toshiba, all voice mails in the company that were not for a specific person in my company, would route to me, the business owner.  I would then listen to them and make sure they got returned.  A lot of those calls were not for me, they really needed to go to a tech, but I wanted to ensure delivery, not have the dreaded red light flashing on their phone.

This is where cascading messages comes in. Now when a customer leaves a voice mail for support, my entire Las Vegas I.T. Support staff gets a red light on their phone. When the first technician checks the message, the light and message disappear from the other boxes.

So what has cascading messages meant for us? For me it means I am not checking every voice mail, for our customers it means prompt replies, and for my technicians it means taking care of calls promptly and only calling the customer once. Cascading messages makes voice mail management for groups EASY.

ADA Tax Credit Up To 5K On Toshiba Phone Systems

ADA Tax Credit

With October already starting, business owners all across the country, and here in Las Vegas, are already starting to get their books in order and seeking out last minute deductions for their 2016 taxes. One surprising tax credit that is available to small business owners is the ADA (American’s with Disabilities Act) Tax Credit.


So what does this mean for you as a business owner looking for a new phone system:


  • Buy a Toshiba PBX from PC911/Las Vegas Low Voltage before the end of the year.
  • Get a tax credit of 50% of the purchase price of the system up to $10,000.

This means you could have up to a $5000 tax credit for replacing the broken phone system you know already needs to be replaced!

As Las Vegas’ only Platinum Certified Toshiba Telecommunication Systems Division Dealer, PC911/Las Vegas Low Voltage sells and services Toshiba Phone Systems. All Toshiba Phone Systems include all the components necessary to utilize the TDD (Telecommunications Device for the Deaf) function thereby making it eligible for the Disabled Access Credit. This assumes last years gross receipts were less than $1 million or you have less than 30 full time employees.



Want more information on the ADA Tax Credit?


Business IT in Las Vegas – Bridging the Business IT Divide

The Business/IT divide is real for some Las Vegas businesses. Their operations are not streamlined and optimized to make full use of all the benefits of the information technology available to make their businesses more efficient, and ultimately more profitable. This is an important aspect of business operations that should be mastered and it does not have to mean additional staff. The system of attaining a competitive advantage through the development and sustaining of an interdependent and reciprocal relationship between business and IT is business IT alignment.

This means that your business goals and objectives should be aligned to with your IT solutions and each working together with the aim of achieving the businesses goals. Las Vegas businesses need to understand and appreciate the value of Business-IT alignment. The necessity of having your business IT solutions corresponding and aligning with your business goals and objectives cannot be overstated. Without this, your IT solutions (even if you have just the basic requirements) will not be working in tandem with your business to achieve your ultimate goals of success and profitability.

In some businesses, it is a matter of survival to have their business and IT aligned, otherwise, they are setting themselves up to fail. The associated costs of having an IT department or dedicated IT personnel deters business owners from making the investment necessary to align their business and IT functions. For those who do understand the importance of this alignment, but who do not have the resources for a dedicated department, they attempt to train staff to carry out their IT functions. This can lead to disastrous results.

Even some businesses with dedicated internal IT departments are looking externally for resources to have their IT solutions aligned to their business goals and objectives. Outsourcing for aligning your Business and IT in Las Vegas can come with its associated risks if the company does not understand your business and cannot connect the IT solutions to your goals. These have to be articulated by the business owner and understood by the IT service provider.

Together, you and your service provider will strategically outline and decide the best options for your business It’s a gamble you take choosing other IT Business solutions in Las Vegas.

With PC11 you get a sure thing with:

  • Responsive service
  • Accessible technicians and support
  • Cost effective solutions
  • Efficient solutions geared at your business needs

How to Choose the Best IT Support in Las Vegas

IT Support Las Vegas

Your business is important to you. It deserves the best IT support that Las Vegas can provide. But, how do you know which company to choose? Sourcing an information technology (IT) support company in Las Vegas can be an unnerving task. There are many businesses advertising services and you may not be sure what to look for. If, you are looking to find an IT support provider or are looking to switch provider, below are some of the qualities that you should look for in an IT support company in Las Vegas.


It is very important that your IT support company is easily accessible. You cannot afford to be unable to reach them when you are facing an IT problem. This requires that the company hours meet those of your operations and that you can utilize a variety of methods to contact them. This means 24 hours a day 7 days a week operations so that you are never left flatfooted.

Multiple Specialties

You need a company that can handle the variety of issues that can crop up across the range of your technology needs. The company should have in-house, multiple specialties so that you will not need to search for additional resources or have to deal with multiple companies or several service providers for your IT needs. These include offering IT support and services for network maintenance, remote or on-site PC troubleshooting, IP-based video surveillance systems and VoIP systems, and the variety of other technology related components in your business. You should, therefore, look for a company that has a broad base of technicians and experts, and therefore, has a team that can support all your IT needs.

Great Staff

You may choose to employ your own in-house IT technician. Unfortunately, sometimes they are not able to handle the variety of technical issues that can arise within a computerized setting.  You should look for a company that employs highly skilled, qualified and certified technicians to handle your IT problems or provide IT solutions. Your IT support provider should be adept at helping you use and maintain your technological products whether they are hardware or software. Customer Service support is also crucial as you should be able to speak with knowledgeable and engaging personnel to get your matters rectified.

Stays Current

IT evolves and improves on a daily basis. You need to have a dedicated team in your corner that will keep you up-to-date on all the latest technologies, updates, patches and more to ensure that you are always utilizing the most current and best technology products available. They should also be able to manage and support any new software or hardware.

Now that you know some of the qualities to look for in your IT provider, take a look at PC9111 services and dare to compare.

Managed IT Services in Las Vegas

Managed IT Services is the evolution of business to business partnerships for the use of technological products for business value. IT as a Service (ITaaS) is, therefore, the arrangement whereby a business/company’s information technology solutions are provided and managed by a dedicated IT professional company. ITaaS or Managed IT services is outsourced IT service and solutions delivered to your business by another business specializing in IT solutions for firms. A managed IT service allows you to gain access to proactively managed information technology including software and other end-user systems.

ITaaS does not mean relying exclusively on cloud computing as some believe. It is a business model for enabling all facets of information technology. In essence, it provides you with an outsourced Chief Information Officer (CIO) responsible for helping you to align your technology services with your business needs for improved business performance.

IT services are necessary for your business to function optimally. Managing your own IT services can be a daunting task when you are a business person who needs to be focusing on the core business functions necessary for making a profitable business. You, therefore, need to have access to qualified professionals actively managing your IT solutions, especially in the current climate of increasing cyber crimes and cyber threats. You can get overwhelmed trying to manage it all, especially if you are a small to medium sized business.

With ITaaS you are able to focus on your business and leave the IT to be managed by a qualified service provider. Managed IT Services with the right provider will put your business IT needs in good hands that lead to your peace of mind and improved business efficiency. Managed services simplify your business processes and leave you with more time to focus on your business.

As a business already operating without a dedicated IT department, you are in optimal position to take advantage of the benefits of managed IT services. In Las Vegas with its abundance of small and medium-sized businesses, it has become necessary for these businesses to consider outsourcing the management of their IT solutions. Take a look at your business, your options and decide if a managed IT service is the right solution for you.

If you are interested in assessing managed IT services for you Las Vegas business, then contact PC911 to discuss the options available for your business needs.